Frequently asked questions

What is the return policy?

At FIELDS we are proud to extend our commitment to helping Canadians live a life better for less and want to ensure that you are completely satisfied with your purchase. In the event that and exchange or return is necessary please refer to the following.

Return Policy
• Your purchase will be accepted for return or exchange within 30 days.
• The original receipt or e-receipt is required for returns or exchanges.
• All items must have tickets and original packaging.
• Refunds will be applied to original Method of payment
• Returns or Exchanges are not permitted on software, tobacco, lottery, gift cards, intimates, swim wear or pierced jewelry.

In Store Purchases
Our associates in our stores would be happy to accept a return or exchange on any items that are damaged or defective. All returned items should be in their original state, unopened with all of the tickets attached and should be unworn and undamaged. Merchandise returned without a receipt can only be exchanged for items of equal value.

Does Fields price match?

If you find a lower price online, in-store, or in print before you buy or within 30 days of your purchase FIELDS will honor that lower price. If the sale price matches the criteria below you can take the advertisement to your closest FIELDS store to honor the price match or if your order was placed on you can contact our Customer Care Team: Email: Phone: at 1-833-585-2204

Price Match Criteria:

1. The product must be the exact same brand name and model #.

2. The product must be priced in Canadian Dollars and include all environmental fees, shipping costs, and other charges.

3. The product must be sold and shipped by a retailer AND authorized dealer located within Canada.

4. The product must not be a limited quantity sale, must be in stock, available for sale, and not be a limited time offer

5. The product’s price must not be a misprint, advertising error or special sale price lower Special sale prices include: VIP SALE, Black Friday, Friends and Family, Cyber Monday, Boxing Day/Week, special educational prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, Original Equipment Manufacturer (OEM) prices, open box products, close-outs, liquidations, clearances, demos, refurbished items, open box items, and financing offers.

Who doesn't qualify as a retailer or authorized dealer?

The following types of sellers do not qualify for a price beat: Sellers on websites such as or resellers such as Any sellers whose products are refurbished or liquidated

How can I contact FIELDS?

In need of assistance? We're here to help! Please contact our FIELDS Customer Care team at 604-549-9280 (our team is available from 8 am – 4 pm PST Monday through Friday). Alternatively, you can send an email to and we'll follow up within one-two business days.

Do you offer Seniors Days or Specials?

Starting Feb 7th, 2022, we will celebrate Seniors, 55 plus, every Monday! Seniors will receive 10% off their purchase excluding tobacco, long distance cards, cellular air time and internet download cards.

I am interested in purchasing your products. How do I do that?

Currently our system is set up for in store purchases only. If you are interested in purchasing, please contact your closest Fields store and we can check in store stock for you or order the right product to the closest store.